Datalot Reviews

3.2

43% would recommend to a friend

(58 total reviews)
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Josh Reznick

57% approve of CEO

34% positive business outlook

Datalot has an employee rating of 3.2 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Datalot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

58 reviews
3.0
15 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Scripted , you read a script and repeat the same thing for 5-8hrs, flexible schedule

Cons

It’ll be a Con only if you have children but you HAVE to toggle off anytime you have to use the bathroom , get water literally anything, you will not get paid for that time . So if you start at 9am-6pm but had to take 30 minutes to get your kids settled you now get off at 6:30 and so on, if you don’t complete u get fired.

1.0
24 Mar 2020
Recommend
CEO approval
Business outlook

Pros

The training was quick, and everything is done through Google Chrome.

Cons

Every week you are graded on performance. But the manager doesn't list what you are actually doing wrong or if you are doing something right. Instead of customer service, the manager wants you to argue with the customer rather than providing them a service that they recommend to their friends. This is a telemarketing position, not anything to do with data entry or customer service. You have to be a great salesperson just to get someone on the phone, but you they require that each calls take less than 3 min to complete the sale.

1.0
1 Aug 2021
Recommend
CEO approval
Business outlook

Pros

The only pro was working from home. It was the worst position I've held in nearly a decade of working in Customer Service.

Cons

I wrote a 1,500 word email when I quit. That's how many it took me to explain to them how much is wrong with this job and their company. They don't provide anything of value. You will speak with random Americans who have no idea why they're talking to you, other than they made the mistake of saying online that they want insurance. You will get as much personal information from these people as possible. Then you will transfer them to an actual insurance company. If they stay on the line for 30 seconds you get like 20 cents. Meanwhile they get a lot more than 20 cents and on top of that they get to sell the information you harvested from the caller and you don't get any of that either. It is mindless, pointless, morally ambiguous work. You have to say you're from a different company every call because it's so shady they can't have just one name. None of the people you talk to are trying to call you on purpose. You can find better work from home positions for more money. Something that serves a useful purpose. Go elsewhere.

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Datalot Response
4y
Thank you for taking the time to share your experience. We strive to be transparent in every facet of our company, including setting the right expectations of what our Customer Service Rep role entails along with the respective pay structure. This role is responsible for fielding both inbound and outbound consumer calls across various sectors of the insurance industry, with our different brands being represented when we speak to the consumers directly. We appreciate your feedback and candor and if you’re open to sharing any further detail, I’d like you to reach out to me directly at ashley@datalot.com. Thank you.
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Glassdoor has 64 Datalot reviews submitted anonymously by Datalot employees. Read employee reviews and ratings on Glassdoor to decide if Datalot is right for you.