nfortunately, the company has not hired additional staff in DigAd in over two years despite multiple employees leaving or moving into new positions, and those roles have not been backfilled. As a result, workloads have increased significantly for remaining team members, creating an environment that often feels overworked and under-resourced.
There is also a strong emphasis on upselling new products, while some existing products and processes could benefit from additional improvement and support.
Additionally, many requests in the dealership environment are treated as high priority, which can create a constant sense of urgency. This often leads to employees having to shift focus frequently and manage competing priorities, making it difficult to effectively balance ongoing responsibilities.
Constantly want us to upsell new products, but other products still needs improvement.
Everything is considered urgent in the dealership world, and honestly it is annoying because its never urgent, so now you're scrambling to address an issue meanwhile you still have 1,000 things to do.