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      Dedicated IT

      Engaged employer

      Dedicated IT Reviews

      4.2

      79% would recommend to a friend

      (67 total reviews)

      83% positive business outlook

      Ratings by category

      4.4

      Diversity and inclusion

      4.3

      Work/Life balance

      4.3

      Compensation and benefits

      4.2

      Culture and values

      4.2

      Career opportunities

      4.1

      Senior management

      Dedicated IT has an employee rating of 4.2 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Dedicated IT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      67 reviews
      1.0
      27 Dec 2022

      Headed the wrong direction

      Service desk advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      Opportunity to learn quickly. Some really great people. Flexible scheduling.

      Cons

      When I started the company was fun and focused and had a family feel, then one of the senior management left and everything got progressively worse. The new senior management likes to talk a good game about culture, but they forget the number 1 aspect of taking care of their employees. They try to preach about work life balance but you often don't have time to leave your seat because the metrics you have to hit are so extreme. They are extremely metric focused, expecting you to have billable time for at least 7 1/2 hours of your 9 hour shift, Originally they gave performance based bonuses for reaching and exceeding the metrics. Over time they made that more and more difficult and eventually removed that completely. Don't expect an increase in compensation after a year, even after a great performance review, they will continue to give excuses while increasing your workload. They force you to sit through quarterly meetings so you can hear how awesome the CEO and COO are and how much fun they have going to conferences. They literally brag about how great everyone thinks they are, while clients are getting neglected, it takes 2 days to call anyone back because they cant keep techs, a big disaster all around. Most of the bigger clients are a huge mess and difficult to work with, the account managers who handle those accounts don't do anything to help clean up the situation.

      avatar
      Dedicated IT Response
      3y
      We truly appreciate the time you took to provide such a detailed review of us. It seems as though your experience was not aligned with what DIT is doing, and has continued to do, throughout our growth. In fact, we are HYPER focused on our employees, their growth, providing a positive work-life balance and work environment. During the last quarter of 2022 and continuing to the present, we have been top grading our technicians and working hard to achieve a team of A players as well as restructuring our core values and communication requirements to be sure we are providing employees with the proper guardrails and our customers with the best-in-class service they deserve. We pay over 70% of employee health cost, offer unlimited time off, roadmaps for skill improvement and frequent internal raises and promotions. We are extremely focused on the health and well-being of all our clients, and we understand that happy employees = happy clients. Metrics are a necessary part of not only reconciling our cost of service but are necessary to review technician job performance and growth. Our metrics are well within the standard operating practices for an MSP. We are disappointed to hear about your concerns from a Glassdoor review and would love to hear more about your experience. Please reach out to schedule a time by emailing us at peopleops@dedicatedit.com
      2.0
      6 July 2021

      A facade of their values

      Escalation support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      -fairly competitive pay (Except, not really) -If in office, snacks. Consistently stocked well. -"Unlimited PTO" Talented staff which means a wealth of knowledge you can absorb for your next job.

      Cons

      -Too many executives brainstorming, too few employees tasked with executing. -Become a part of the furniture, lose your guts to move out, and become incompetent like the management! Management loves to talk up about their "Core Values" but what they say and what they do have been two completely different stories. Once the honeymoon phase ends, you'll be best to find some place else that values you.

      2.0
      9 Mar 2022

      Metrics Matter

      Systems engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      -Remote work available for most employees. -Culture has appearance of being relaxed and fun. -Somewhat competitive pay. -Most non-executive employees fit this culture, and are genuinely helpful.

      Cons

      -Company frequently says "Work hard play hard" and give off a relaxed/fun environment during meetings, the truth is it's all about metrics. -Engineers are expected to follow a certain ticket prioritization at L2/L3, but actually following these procedures WILL hurt your metrics. Dedicated values these metrics above all else. Long time employees know this, and do not follow the procedure(I.E. cherry picking), in order boost their metrics. -Dedicated's core values are repeated frequently. Some effect of "Employees over profits". This is simply and objectively untrue. It's okay for a company to value profits, but this company does it at the expense of its employees. -HR seems to be playing a game with management. Almost looking for reasons to terminate rather than cultivate growth and trust. -Systems are not scaled to their growth, creating a confusing mess.

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      ReviewsDedicated IT reviews

      Glassdoor has 69 Dedicated IT reviews submitted anonymously by Dedicated IT employees. Read employee reviews and ratings on Glassdoor to decide if Dedicated IT is right for you.