Definity Claims Lead/Supervisor reviews

TOXIC Culture in claims, parent company touts amazing culture but when it comes down to actually delivering it is pathetic. Leaderships asks people to bring up issues but does nothing to address these issues and then punishes you for not being happy with the working environment. If you don’t agree with management do NOT voice that. “Ask Me Anything” meetings are absolutely not that! “Open door policy” also does not mean that, never ever speak to upper management about any negative issues, at best you will be ignored and not responded to, at worst you will be written up and accused of being unprofessional. So much pressure to answer in a positive light on the engagement surveys, low team engagement means low bonus and negligible pay increase. Salary used to be competitive but is now stagnant and falling far behind positions at other companies. Leaders say they want equity in the department but then put everyone’s goals exactly the same. WHY is close to a third of the department on stress/medical leave?? There is pressure from management to not take leave when needed as a result. Leaders will not go to bat for their employees, just shrug their shoulders and say “thats how it is”. No opportunity for advancement but you are still expected to have these big stretch career goals, even if you ARE happy with the position you are in. Remote employees are completely left out of department meetings with upper management, and any sort of celebration, or special event. Forced time in office despite clear increased productivity with WFH.

terribly managed, no work life balance. adjusters are expected to be on queue taking calls all day, while somehow managing 150+ claims, and also get new claims assigned to them. there is no time in the work day to action all files, management expects employees to either work unpaid overtime, or simply fail at the job. they are setting you up for failure. additionally, they monitor every single thing you do, recorded calls, recorded screens, every single minute that you are not on a call will be recorded and a manager will message you asking why you aren’t on call, when you are simply finishing up work from either the previous call or the 150 claims you have. they need to hire many more people, but they won’t because they don’t care that everyone’s work life is complete hell. horrible experience, not sure if other insurance companies are similar, but i’d never work here again.