Does Department for Work And Pensions pay their employees well?

According to anonymously submitted Glassdoor reviews, Department for Work And Pensions employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Department for Work And Pensions. This rating has improved by 4% over the last 12 months.

How satisfied are employees working at Department for Work And Pensions?

70% of Department for Work And Pensions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Department for Work And Pensions 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Department for Work And Pensions?

Dwp Work Coach (305) , Work Coach (223) , Executive Officer (218) , Administrative Officer (130) , Case Manager (110) , Work Coach EO (72) , Civil Servant (57) , Administrative Assistant (43) , Administration Officer (27) , Admin Officer (20) , HEO (19) , Team Leader (19) , EO Universal Credit Work Coach (16) , EO/Work Coach (16) , Business Analyst (15)

What are the pros of working at Department for Work And Pensions according to real employee reviews?

"Job can be rewarding and good pension" ((in 216 reviews)); "Inclusive and good work life balance" ((in 133 reviews)); "Working with great colleagues who want to support" ((in 114 reviews)); "Nice people and very friendly" ((in 114 reviews)); "Good terms and conditions and pay" ((in 96 reviews))

What are the cons of working at Department for Work And Pensions according to real employee reviews?

"Poor management and very focused on stats rather than real outcomes" ((in 119 reviews)); "Senior managers (including myself) able to make up the rules as you go." ((in 54 reviews)); "Constant changes to systems and procedures with no training." ((in 49 reviews)); "The way the middle management and senior management communicate to their junior employees is nothing short of disgraceful." ((in 35 reviews)); "Bullying is a big problem and they can block your promotion" ((in 33 reviews))

Department for Work And Pensions Reviews

3.7

70% would recommend to a friend

(2,285 total reviews)

Peter Schofield

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,285 reviews)

Department for Work And Pensions has an employee rating of 3.7 out of 5 stars, based on 2,285 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Department for Work And Pensions employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

2K reviews

5.0

1 July 2026

Growth opportunities available, but processes can be slow

Ops manager

Recommend

CEO approval

Business outlook

Pros

Good opportunities for growth and career progression across the broader civil service.

Cons

Can sometimes take a while to get things done- but you have to remember the scale and complexity of the organisation.

4.0

30 June 2026

Great benefits and work-life balance, but pay needs improvement

Executive officer

Recommend

CEO approval

Business outlook

Pros

Good pension, work-life balance, generous leave, flexi-time, employee protections, unionised

Cons

Pay should be higher and should go up incrementally with experience to retain staff with knowledge and experience

3.0

29 June 2026

Flexible hours and career growth, but poor management

Executive officer

Recommend

CEO approval

Business outlook

Pros

Flexible hours Pension Career progression

Cons

Poor people management from senior leadership

Viewing 1 - 3 of 2,285 Reviews

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