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      Deseret First Credit Union

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      Deseret First Credit Union Reviews

      4.2

      86% would recommend to a friend

      (79 total reviews)
      avatar

      Shane London

      95% approve of CEO

      83% positive business outlook

      Deseret First Credit Union has an employee rating of 4.2 out of 5 stars, based on 79 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Deseret First Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      79 reviews
      2.0
      23 June 2021

      Currently a sinking ship.....

      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      Wonderful members, I am truly going to miss them. They also have some fantastic employees that you are able to build amazing relationships with! The PTO is easily accrued, and the 401K profit sharing is top notch. I honestly thought I would retire with DFCU, but sadly, that changed. I would give anything to have the old DFCU back.

      Cons

      The changes that they are attempting to make ARE NOT beneficial to members or employees! They need to remember who keeps them in business, the employees on the front line, and they seem to have forgotten that. You can not diminish necessary positions within the company and not have a good explanation for doing so. Upper management is falling apart, and therefore, they are having one of the largest turnovers that I have ever seen. You will be treated like a number here, and feel like you are easily replaceable. They are taking advantage of wonderful employees, and they are loosing them by the dozens. Hopefully they will figure it out sooner rather then later before they loose the good employees that they still have left!

      avatar
      Deseret First Credit Union Response
      5y
      Thank you for your feedback! We can always improve. It looks like you worked with us for over 5 years, which is phenomenal and I'm sorry that we lost you. I would welcome you to contact me at your convenience to give me more input as to what you experienced. I 100% agree with you that our front-line employees are the best and are so vital to our success. I respect your comments as they are personal feelings that you have. However, I would like to clarify a couple of things with some of them to hopefully give you some perspective. You had mentioned the DFCU is a sinking ship. All companies have to manage their finances well. We have successfully managed life through a pandemic and are having one of the best financial years we have had. In April, we completed our annual engagement survey with an 89% response rate and had 92% of our employees state that they are satisfied with their jobs. We have had a spike in turnover; however, it is similar to what other companies are experiencing with the current labor market. Our turnover is slightly higher than it was last year and 2020 was the lowest turnover year that we have ever had. You are correct that we have lost employees, however, we are not losing them by the dozens. Again, I am sorry that you have left and are not satisfied with your experience at DFCU. We strive to continue to have DFCU be one of the best places to work in Utah and one of the best credit unions to work for in the country, and am very open to any additional feedback that you have.
      1.0
      20 Apr 2022

      Don’t Work Here

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Unfortunately, I don’t think I have any pros other than there are some nice people working here.

      Cons

      I wouldn’t suggest working at DFCU. After working for the credit union for 2 years and seeing how the CEO treats employees and does business I wouldn’t suggest it. HR is also no help. Pay is also not great. I wouldn’t suggest banking here either due to situations that just get covered up. It’s unfortunate because there are some really good people working at the credit union. If leadership changes at the very top, there could be some hope for this place.

      avatar
      Deseret First Credit Union Response
      4y
      I'm sorry we didn't meet your expectations during your time here. Your comments are a surprise as we haven't received any comments like this from any of our exit surveys and interviews. We know we are not perfect and have areas to improve, but I would love more information from you as this is feedback that we don't typically get. Would you mind reaching out to me and giving me some more details about what you experienced so that we can work on improving those for the future? Best of luck!
      4.0
      19 Mar 2022

      Wrong Expectations, but Above Average

      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You work with great people, pay is very competitive and with upsell incentives you can take home a decent-sized paycheck. Benefits are above average for industry standard, vacation time is very generous, and usually it is very easy to work with other departments. There are a lot of department/branch activities and you feel like you're not just working or work for the company or just coworkers at a job.

      Cons

      In my interview and on the job application, it wasn't made clear that my role was primarily a sales role so going in I didn't have good expectations for the job. Even though sales aren't measured with hard quotas, there is definitely a lot of pressure placed on you to contribute to branch goals. Training definitely needs improving, while you have week-long seminars at the beginning of your employment which don't provide much practical knowledge, once you get back to the branch you don't have a mentor or someone you can rely on and help to answer any questions is limited. Vacations are not extremely flexible and hours are set but very rigid due to low-staffing issues. Also there's a disconnect between executives and the front lines, so when ideas are proposed, executives don't make decisions based on those who have to deal with the problems day-to-day. Finally, the credit union transitioned over to a sales culture, but it isn't really made clear why it made the change. One can speculate but in the end the credit union is not very clear on the subject.

      avatar
      Deseret First Credit Union Response
      4y
      Thanks for your feedback and for all you do! We will share you recommendations.
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      ReviewsDeseret First Credit Union reviews

      Glassdoor has 80 Deseret First Credit Union reviews submitted anonymously by Deseret First Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Deseret First Credit Union is right for you.