The operations / property management side is a hot mess with awful, uncommunicative, and authoritarian leadership. The Chief Operating Officer makes seemingly arbitrary decisions - he gets an idea in his head and then expects everyone to just make it happen, instantly. He has no thought for how his decisions affect other aspects of the business, nor does he listen or take any input. He is obsessed with the day-to-day operations of properties when he has multiple levels of management to do that work. Instead he should be thinking globally, strategically. The communication of his random decisions is a joke. No one knows what is going on. There's zero change management - you might get notified of a change, but it's at the last minute when you have to implement that change immediately.