Does Digital Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Digital Federal Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Digital Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Digital Federal Credit Union?

62% of Digital Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Digital Federal Credit Union 3.5 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Digital Federal Credit Union?

Information Center Specialist (47) , Member Service Representative (31) , Bank Teller (20) , Teller (16) , Information Specialist (15) , Customer Service Representative (7) , Intern (6) , Info Center Specialist (5) , Manager (5) , Mortgage Servicing Specialist (5) , Call Center Representative (4) , Financial Analyst (4) , Loan Originator (4) , Assistant Branch Manager (3) , Assistant Manager (3)

What are the pros of working at Digital Federal Credit Union according to real employee reviews?

"The benefits are great and rarely matched by other companies." ((in 83 reviews)); "Great people and friendly with everyone" ((in 21 reviews)); "Good work/life balance" ((in 16 reviews)); "Takes care of their employees really well during the pandemic and gave initiative like gift cards and free lunch for our hard work." ((in 11 reviews)); "Loved the free food and benefits from this place" ((in 10 reviews))

What are the cons of working at Digital Federal Credit Union according to real employee reviews?

"Poor management and Unattainable goals set by management" ((in 25 reviews)); "Awful upper management, rude co" ((in 12 reviews)); "Managers and above are fine with screaming and making threats when they're upset with you, but YOU'RE expect to act 100% professional all the time." ((in 11 reviews)); "Senior managers are consistently working to improve training, resources, communication, collaboration etc." ((in 8 reviews)); "Salary is low." ((in 8 reviews))

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Digital Federal Credit Union

Digital Federal Credit Union Reviews

3.4

62% would recommend to a friend

(427 total reviews)

Shruti Miyashiro

61% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.5

Work/Life balance

3.5

Compensation and benefits

3.4

Culture and values

3.2

Senior management

3.0

Career opportunities

Digital Federal Credit Union has an employee rating of 3.4 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

427 reviews

2.0

3 July 2026

Great pay and benefits, but management is problematic

Member services representative

Recommend

CEO approval

Business outlook

Pros

It pays well good benefits but that’s about it after the new ceo/president came aboard.

Cons

Micro management they changed for the worse! Use to be a great place the the new CEO slowly but sourly changed everything. Instead of operating like a credit union she operates like a bank! So much favoritism it’s ridiculous. They promote the most not qualified candidates for managers. They violent the American disabilities act a lot. They are going to chins themselves in trouble! Do you even know Dcu is the highest in fraud happening and you don’t care!!!

1.0

30 June 2026

Delusional, Chaotic, Unrealistic

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Honestly there are no pros, you are gaslit into thinking there is.

Cons

Where do I begin? Long hours, terrible work-life balance, outdated systems and procedures, complicated processes and procedures and it makes everything a difficult process for their members, high turnarounds, conflicting information from staff, no one seems to be on the same page, delays, super busy all the time, not enough time or staff to get to everyone, Saturdays are chaotic, no accountability, drama and gossip, fake people, and my favorite, one slight inconvenience and immediately get reported and in trouble with HR. Very manipulative and will gaslight you into thinking you are the wrong one for calling out issues, problems and flaws occurring in branch. And by far the number one thing demonstrated by few staff members, not all, disrespect. Disrespect for management from a few employees. All of this is not worth the paycheck, you will go insane. You’re just supposed to shut up and do your job.

4.0

23 June 2026

Great people and leadership, but pay could improve

Sr. ux designer`

Recommend

CEO approval

Business outlook

Pros

Great people to work with all around. DCU offers a fair amount of PTO. There is great leadership in place for the teams.

Cons

Pay isn't the greatest compare to what the market suggest. Hybrid work environment but most remote.

Viewing 1 - 3 of 427 Reviews

Jobs at Digital Federal Credit Union

Member Service Representative, Lexington, MA, Part-Time, Onsite

Director, Quality & Engineering Enablement, Hybrid, Marlborough/Chelmsford, MA, San Jose/Rocklin, CA and Hillsboro, OR

Marlborough, MA

USD 164K - USD 197K /yr

(Employer provided)

View job

Member Service Representative, Waltham, MA, Part-Time, Onsite

Member Service Representative, Hudson, Part-time, Onsite

Teller, Waltham, MA, Full-Time, Onsite

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Digital Federal Credit Union

Digital Federal Credit Union Reviews

Ratings by category

Reviews by job title

Great pay and benefits, but management is problematic

Delusional, Chaotic, Unrealistic

Great people and leadership, but pay could improve

Jobs at Digital Federal Credit Union

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