Does Digital Symphony pay their employees well?

According to anonymously submitted Glassdoor reviews, Digital Symphony employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Digital Symphony. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Digital Symphony?

59% of Digital Symphony employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Digital Symphony 2.6 out of 5 for work life balance, 3.3 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Digital Symphony?

Anonymous (2) , Digital Marketing Intern (2) , Graphic Designer (2) , Performance Marketing (2) , Performance Marketing Consultant (2)

What are the cons of working at Digital Symphony according to real employee reviews?

"1. Load is heavy but management is continuously looking to manage it" ((in 4 reviews)); "No work life balance" ((in 3 reviews))

Digital Symphony Reviews

3.8

59% would recommend to a friend

(26 total reviews)

49% positive business outlook

Digital Symphony has an employee rating of 3.8 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Symphony employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

26 reviews

2.0

19 July 2024

Value Your Mental Health & Read Wisely Before Joining

Anonymous

Recommend

CEO approval

Business outlook

Pros

There's a great group of people to work and survive with in an under par environment.

Cons

1. Work-life balance is non-existent as other comments mention. If you want to get away from everything else like your family, friends, and past time, then this is the place for you. 2. The condescending culture is practised a lot within the higher management making the executives, juniors, and seniors look low and replaceable. 3. When awards are won, when victories are achieved, mentions about it are kept to a minimum and sometimes not even acknowledged. But failures are highly advertised and remembered with name-calling, demotivating remarks, rude language and unnecessarily loud exclamations of shame. 4. They say you can go back when work is done, but it never gets done not becauce of the incompetency of workers, but the workload that comes. Refer to some of the comments where they say the company cares more about the clients than their own people because it is the mantra of the company. Clients come first at the expense of the sanity of the team. All teams are over-worked and have never expressed a happy remark about coming in to work. 5. There are compensations and rewards hidden behind a wall for serving more years. Not many people have even thought about wanting to get those rewards because the "rewards" are not even worth it for the mental and physical health you have to sacrifice. It's done solely to keep people in due to the increasing turnover rate and not to appreciate them. 6. Anger and frustration is a common feeling passed on from the top and flows to the bottom who have to soak it all in. It hardens you as a person but hurts you internally.

Digital Symphony Response

1y

Let us start by saying that our yearly team satisfaction score has been consistently above 80%. In the last survey for 2023 we scored 85.2%, and yes our employee satisfaction surveys are anonymous. We normally don't reply however we think this is a one sided and highly unfair review. Let us address them point by point. 1. Yes, it's a demanding environment as mentioned by the other comments from people who have mainly left. We still have a good group of close to 50 competent team mates who mostly go back on time. About half of them have been with us for 3 years or more. 2. We are a flat organisation that practices open communication. Feedback is not sugar coated and is in the best interest of all. Yes, complacency and incompetence is replaceable. 3. Awards don't pay salaries, clients do. We don't practice name-calling or shame anyone with malice. If it did occur, there are multiple avenues both direct and anonymously to share your grievances. Following this review, we checked-in with the team and they were bewildered by such allegations. 4. Workload is relative, we use Click Up for task and load management - the data suggests otherwise. Less than 15% of our team mates are working beyond regular hours. This is why we emphasise the importance of tracking hours so we can make informed hiring and load balancing decisions based on hours tracked by team or individual. If you're working late, it's most likely due to feedback for poorly done work in the first place. Be fair, how many people are in the office past official working hours? How many continue working at home? 5. There is nothing wrong with rewarding those who have chosen to build a career with us. Yes you have to be mentally strong if you want to be part of a rewarding and fast paced environment. We clearly mention the demanding nature and KPIs during the interview process, we don't hide anything. Regardless, our turnover rate is low at approximately 11%, especially by industry standards. Take a look at the reviews of other agencies. 6. It's the nature of any flat organisation, we believe in working together to make things happen not let "wounds" fester with in-action. While we may voice our frustrations openly, we also provide a supportive environment to flourish in. Lastly, to anyone reading the reviews, take everything with a pinch of salt. For a fair picture, you're welcome to talk to anyone from the team. It's an option we offer to interviewees. Thank you.

2.0

11 May 2024

It’s all about the culture.

Performance marketing executive

Recommend

CEO approval

Business outlook

Pros

The people are the nicest and most fun I have worked with. Whether it’s the junior, managers or even the kakak, they are really what made working here tolerable. The management are experts in their craft. If you can handle working at this pace, you will learn a lot. Kuhan (CEO) and the others really taught me and my team how to run campaigns not good, but great.

Cons

Your work doesn’t end after 6:30pm, it doesn’t end at all. I have had managers texting me at 12am when they are not happy with something. Some team members have gone home at 1am, clients are given unrealistic deadlines that the staff are forced to meet. No, you are not forced to stay in the office and work till late, but you have to if you want to meet your deadlines. As a member of the DM team, I worked closely with the creative team, who I really felt bad for when I had to give them tasks after 6:30pm, but they and everyone are used to those working hours. Sure, you may work OT at other companies, but it’s not the norm. This work rate is needed to maintain the level of clientele that DS has. As 90% of the clients are property developers, there is a very high standard to meet in your work. Which doesn’t pair well when you have to take care of 10 projects at a time and the deadlines are getting closer.

2.0

1 Aug 2024

Upper management only cares about the clients

Performance marketing

Recommend

CEO approval

Business outlook

Pros

The people. There is a strong sense of camaraderie and teamwork because everyone understands how important it is to work together to get things done.

Cons

1. Poor work-life balance I get it, it's an agency so it's not uncommon to work overtime. However, at DS, you will be forced to work past 6.30pm on a daily basis and even on weekends to meet your deadlines. The DM team experiences high turnover rate because everyone is overworked and underpaid, and there is no appreciation for the work that we do. The result of working hard in this company is more work, more accounts to handle and more unrealistic expectations that we're supposed to meet because we can't say NO to the clients. 2. Lack of boundaries with clients Since I worked in the DM team, I was in direct contact with clients via Whatsapp. And depending on the clients & accounts you're handling, clients will contact you after work hours and even during weekends, and you're expected to cater to them. For example, a client would ask for a report on Friday evening and ask for it to be delivered by Monday morning and even if you want to push back, sometimes the CEO himself, Kuhan, would reply to the client in the group promising that the report will be sent over on Monday 10am. This is one of the most frustrating aspects about working in DS because it leads to a lot of last minute work that adds to your existing workload. 3. So much manual work DS has cutting edge technology and their own automated reporting system but none of that means anything because the DM team has no choice but to churn out PPT reports for clients even if they don't ask for it. Not only that, the DM team has to do a lot of admin work manually that takes up too much time and leads to more OT work.

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