Does Diligenta pay their employees well?

According to anonymously submitted Glassdoor reviews, Diligenta employees rate their compensation and benefits as 1.9 out of 5. Find out more about salaries and benefits at Diligenta. This rating has decreased by 14% over the last 12 months.

How satisfied are employees working at Diligenta?

20% of Diligenta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Diligenta 3.0 out of 5 for work life balance, 2.1 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Diligenta?

Customer Service Representative (167) , Customer Service Representative (CSR) (25) , Pension Administrator (17) , Customer Service Administrator (16) , Complaints Manager (15) , Business Analyst (14) , Customer Operations Representative (14) , Administrator (13) , Complaints Handler (13) , Manager (11) , Call Handler (9) , Customer Service (9) , Customer Service Advisor (9) , Customer Service Associate (8) , Office Administrator (7)

What are the pros of working at Diligenta according to real employee reviews?

"Some really great people" ((in 50 reviews)); "Good colleagues willing to help" ((in 32 reviews)); "Flexible start time and can work from home some of the time" ((in 17 reviews)); "great staff and people to work with" ((in 15 reviews)); "Flexible hours are also a plus." ((in 13 reviews))

What are the cons of working at Diligenta according to real employee reviews?

"Low pay and highly monitored" ((in 58 reviews)); "Boring work and poor management" ((in 50 reviews)); "No training and what little I received I had to fight for" ((in 28 reviews)); "no bonus unless marked 'good'" ((in 24 reviews)); "good workers often put down by bad managers because ego? who knows their motivation" ((in 21 reviews))

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Diligenta

Part of Tata Consultancy Services

Diligenta Reviews

2.2

20% would recommend to a friend

(671 total reviews)

Daniel Praveen

21% approve of CEO

18% positive business outlook

Ratings by category

3.0

Diversity and inclusion

3.0

Work/Life balance

2.2

Career opportunities

2.1

Culture and values

2.1

Senior management

1.9

Compensation and benefits

Diligenta has an employee rating of 2.2 out of 5 stars, based on 671 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligenta employee rating is 41% below average for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

671 reviews

1.0

24 June 2026

Training opportunities can't outweigh poor conditions

Analyst

Recommend

CEO approval

Business outlook

Pros

Not many really. Sone training perhaps.

Cons

Poor pay, poor prospecrs, poor morale, poor everything.

1.0

23 June 2026

Not recommended

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Team as amazing, working from home and that’s about.

Cons

Management did not care about mental health or the load of work that was expected of you.

3.0

18 June 2026

Great team bonding but pay and monitoring issues

Customer service representative

Recommend

CEO approval

Business outlook

Pros

- Strong bonding within the team - Fun socials - The office building is massive and has decent amenities - Hours are quite reasonable

Cons

- Pay is minimal - Customers you speak to can be rude/hurtful - Your time is very closely monitored, to the point of toilet breaks being monitored. If you spend too much time, you will have to make it back!

Viewing 1 - 3 of 671 Reviews

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Jobs at Diligenta

Customer Service Representative - Peterborough

Peterborough, England

GBP 26K - GBP 26K /yr

(Employer provided)

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Customer Service Representative - Edinburgh

Edinburgh, Scotland

GBP 24K - GBP 24K /yr

GBP 41K - GBP 52K /yr

(Employer provided)

View job

Data Governance Manager

Edinburgh, Scotland

GBP 61K - GBP 76K /yr

(Employer provided)

View job

Customer Service Representative - Bristol

Bristol, England

GBP 26K - GBP 26K /yr

(Employer provided)

View job