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      Direct Agents

      Engaged employer

      Direct Agents Reviews

      2.5

      26% would recommend to a friend

      (151 total reviews)
      avatar

      Dinesh Boaz and Josh Boaz

      25% approve of CEO

      25% positive business outlook

      Direct Agents has an employee rating of 2.5 out of 5 stars, based on 151 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Direct Agents employee rating is 33% below average for employers within the Media and communication industry (3.7 stars).

      Reviews by job title

      151 reviews
      2.0
      27 Apr 2022

      People DON'T Regret Leaving

      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great training and learning experience in the paid media field. Skills gained here will take you a long way in your career if you stay in the industry. - Great individuals who work at this company - Diverse workplace

      Cons

      Recently saw an exec post an article on LinkedIn that argues that a large percentage of people who quit their jobs during the pandemic “regret their decision” and writes these employees off as “pandemic fueled decisions” rather than necessary career moves to help their overall well-being and mental health. This is very out of touch with what's actually going on at this company. Former employees definitely DON'T regret their decision to leave. For context, employee retention has always been an issue (even by industry standards), and has recently been exacerbated over the past few years due to leadership’s poor handling of the situation, forcing people to start coming into office around August of 2020. Interns/entry level associates have had to come in 4x per week. However, this isn’t even the reason why the company has such a hard time retaining its employees. It’s just indicative of how out of touch management can be. The amount of pro-office LinkedIn posts they post comically resembles Propaganda from earlier times (think 1920s Eastern Europe). Here’s what one can expect when coming on board: - No 401K match (it's been in the works for years at this point - it's not coming) - Very high turnover (most teams completely churn in 1-1.5 years) - Company takes on any account they can get and is understaffed - literally any account - Leads to a disproportionate amount of work to analysts and employees are often overworked as a result, - Inefficient means of communication between AMs, clients, and account leads results in an overstressed analyst - Intimidation tactics by management to get employees to work longer hours (was once called out in a very public Slack channel for not answering slack/emails on the weekends) - By their own admission, upper management is okay with cycling through analysts and burning them out until it's time to hire up again (however recently, upper management is starting to leave pretty consistently as well) - Overall hypocrisy - company will consistently talk about their commitment to mental health, however, it's quite apparent that employees often leave due to this exact issue (if you’re not going to practice what you preach, don’t brag about it on social media) - Smoke and mirrors - They like to mask the pitfalls of the company by bragging about meaningless awards like “Crain's Best Places to Work” (every year you will receive around 5-7 emails about filling out this survey - completion rate is how this award is granted to a company) - Forced to come in multiple times a week. They just opened a brand new office and they are adamant about employees coming in so they can get their money’s worth, when it’s been made very clear by nearly the entire company that they prefer to have the option. - The Post DA (Direct Agents) Glow Up: Every employee that has quit over the past few years has seen a significant increase in overall happiness and career success. It's uncanny. This could be seen as a Pro. Acknowledge this review comes off as very strong and harsh - just trying to help future job seekers out by letting them know what they're potentially getting into. Did have some good memories, mainly from my coworkers and friendships gained along the way. The people at the company is what made it possible to stay for so long, everything is just so poorly managed.

      avatar
      Direct Agents Response
      3y
      Thank you for your feedback. While I am glad to hear about the growth and diversity you experienced with us over your tenure, I am sorry to hear about your other experiences. By industry standards, agency turnover typically happens at 2 years or less, we have been fortunate to see ours average at 3 - 4 year mark even with the “Great Resignation”. While there have been many articles from various publications on some folks who might regret their choice to resign, I don’t believe it was anyone’s intention to write off our recent resignations as such. Quite the opposite, we are incredibly proud to see the incredible growth our employees have been able to achieve at Direct Agents, leading them to new roles at companies such as Amazon, LinkedIn, Reddit, Twitter, Spotify, Uber and more. This is one of the key reasons we were named Best Employer for Young Careers by Digiday as well as receiving a finalist designation in their Most Dedicated to Employee Growth category. While you mention that our other wins (Crain’s Best Places to Work, NY Top Workplace, Great Places to Work) which have employee survey components are due to participation only, I’d like to clarify that participation only helps us qualify for consideration. It is then up to the content of those anonymous surveys and the award judges to decide on winners. As you’ve noted, the People & Culture team does send out reminders during the 2 week survey periods as we are all busy, but more importantly we ask people to be honest in whatever feedback they choose to leave. In terms of our work, our department leaders are continuously looking for ways that we can continue to better our interdepartmental collaboration as well as general communication. I also want to note that not all clients are taken on because as we grow as an agency, it only helps us and our team members to take on clients that align with our company growth paths as well as our values. We are consistently looking for ways to continue our growth as an agency, so again, thank you for your feedback.
      1.0
      25 Aug 2015

      On the decline since 2013

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company to get your first experience out of school. Not a good company to further your career. Great at putting up fake Glassdoor reviews- nobody I worked with would have ever put in a 5 star much less give the CEO their approval

      Cons

      Flawed business model, lives on lying to clients, not paying partners and screwing over employees. The affiliate, lead gen, and e-mail business is dead here. Search you will work on tiny accounts. If you want to do sales do sales anywhere else where you will make more money. Look at the founders and management, then look at leaders in the agency world. Do you really trust your future to someone who has only run one business? Other agencies with less years under their belt are flying past them, and have decades of experience running multiple companies. Look at the current employees on Linked-in, and see how it's only upper management and entry level employees- there is very little opportunity for advancement unless you happen to be friends with someone at another company that can give you business, and you can carve out an exclusive niche, otherwise you will be competing with the other companies that do the same thing much better than Direct Agents can. Linked-in message a few former employees and I am sure they will let you know what it is like before you don't go. Terrible insurance, standard 401k with no match, you can get a free banana every day which is cool I guess.

      2.0
      28 Feb 2022

      Great Resume boost and that's about it…..

      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive pay with opportunity for promotion more frequently than other companies. (If you do work here, be aggressive and ask for them! If you're going to start working here, negotiate for a higher salary. You got this! They are literally struggling to hire enough people.) In a short period of time, you do learn a ton of useful skills Direct Agents has some very big clients, working with these large revenue accounts is a huge resume boost. HR team does an amazing job providing events and services that you would expect at a typical larger sized company

      Cons

      Endless stream of tasks with deadlines. Almost all but one team I talk to either work A LOT of overtime or sign off after business hours and feel guilty for passing off tasks to other team members. And yes it's true, just like the other Glassdoor reviews written over the years, the paid media/paid social team consists of new members every year. Yikes! The workload is no joke, it can not be emphasized enough. Turnover rate is so high, in just under a year, I've seen what feels like around 50% of people leave and be replaced. The most notable is a newly hired VP who quit in 3 months!!! There are no announcements when someone leaves the company so coworkers are forced to talk amongst themselves and figure out who left. For me this was the hardest part of working because I chose to work at Direct Agents for the “great culture” it keeps advertising. Now, I feel like a fool for letting that distract me from the cons that other Glassdoor reviewers left.

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      Glassdoor has 174 Direct Agents reviews submitted anonymously by Direct Agents employees. Read employee reviews and ratings on Glassdoor to decide if Direct Agents is right for you.