Dreams Reviews

I have heard that some of my colleagues in stores that hit there targets, they are all on performance plans because they never met the other measures. Yet our store that missed target in sales isn’t, how is that even logical. There are so many things going wrong, multiple of the same type of bases in stores so you have a smaller range to sell. No longer being able to quickly quote someone, this takes you away from being able to assist other customers who then walk out the door. Merchandising is wrong when sent to the stores, nothing is communicated, we complain about it and they do a magazine but still don’t improve the operational communications. The company says they want you to be authentic but heaven help you if you ask the wrong question or try suggest something different. We were even told before the roadshow not to ask about the fact we were being given multiple of the same base. How is that authentic. It is almost like someone in head office wants the company to fail. There is absolutely zero progression if you are store based.

1) Increasingly micromanaged every second for minimum wage in the last year. The company cares more about the customer survey than how much money the store is making or customer satisfaction. If you don't put a customer on the sleepmatch machine enough you'll be put on a disciplinary plan. 2) Badly managed with marketing being often misleading, inaccurate or late. 3) Weekdays you can speak to literally 1-2 people which is soul destroying. 4) No communication with the exec team. Cult like management where you can't say anything bad to help improve the business. It has to always be good. 5) Zero operational excellence, too many new people in head office reinventing the wheel. Systems constantly broken, told it'll be fixed but of course never will be.