Does E-Cigarette Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, E-Cigarette Direct employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at E-Cigarette Direct. This rating has been stable over the past 12 months.

How satisfied are employees working at E-Cigarette Direct?

91% of E-Cigarette Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated E-Cigarette Direct 4.5 out of 5 for work life balance, 4.6 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at E-Cigarette Direct?

Sales Manager (9) , Customer Advisor (3) , Customer Service Manager (2) , Sales (2) , Sales Advisor (2) , Sales Assistant (2) , Senior Sales Manager (2)

What are the pros of working at E-Cigarette Direct according to real employee reviews?

"Very flexible and supportive Management and HR." ((in 4 reviews)); "Good pay" ((in 4 reviews)); "You can also earn great bonuses working on the shop floor" ((in 3 reviews)); "Friendly staff." ((in 3 reviews)); "Colleagues and staff discount are good" ((in 3 reviews))

E-Cigarette Direct Reviews

4.5

91% would recommend to a friend

(38 total reviews)

Jon Nelsey

89% approve of CEO

90% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (38 reviews)

E-Cigarette Direct has an employee rating of 4.5 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The E-Cigarette Direct employee rating is 27% above average for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

38 reviews

4.0

27 Aug 2025

Good

Sales

Recommend

CEO approval

Business outlook

Pros

Good discount and great teams

Cons

boring if quiet and training is a mission

E-Cigarette Direct Response

9mo

Thank you so much for taking time to share your feedback with us. It’s lovely to hear that you appreciated the staff discount and enjoyed being part of a great team. We also appreciate your comments on training and quieter periods. We’re always looking at ways to make training more engaging and efficient, and your feedback helps us improve that experience. During quieter times, we encourage staff to use the opportunity for development, but we’ll continue working on ways to keep things more varied. Your comments really help us as we continue to improve, so we truly appreciate you taking the time to share them.

5.0

30 Sept 2024

Great people

Customer advisor

Recommend

CEO approval

Business outlook

Pros

Relaxed working environment, helpful management

Cons

Lone working, more responsibilities than your average customer advisor, essentially do a supervisors role in other stores with out the pay at times

E-Cigarette Direct Response

1y

Thank you for sharing your feedback. We're glad to hear you appreciated the relaxed working environment and the support from our management team. We understand your concerns regarding lone working and role responsibilities. Due to the nature of our smaller teams, lone working can sometimes be necessary, but we are committed to ensuring our staff feel supported. Your input helps us identify areas for improvement, and we value your contribution to making our workplace better.

5.0

29 Aug 2024

Absolutely amazing company to work for. if i could of picked up the shop to move to Aberystwyth i would of

Customer service advisor

Recommend

CEO approval

Business outlook

Pros

every single one of the team from the owners , management, warehouse staff, customer service team and retail staff was amazing, felt like family there. The discount was very generous. If i could of picked up the shop to move to Aberystwyth i would of. miss working for them

Cons

no cons what so ever cant fault them

E-Cigarette Direct Response

1y

Thank you for your positive feedback! We’re glad to hear you had such a great experience with the team and appreciated the employee discount. It’s always encouraging to know when our efforts to create a supportive work environment are recognised. If you’re ever back in the area, we’d be happy to see you again. Best of luck in your future endeavours!

Viewing 1 - 3 of 38 Reviews

Jobs at E-Cigarette Direct

Retail Assistant - Hereford

Retail Customer Advisor - Hereford 18 hours