High turnover, low morale, dead end job
Pros
Field techs are provided a company car (but you still have to front for gas and then get reimbursed for it the following month.) Meals during client site visits can also be thrown on your expense report.
Cons
This job is a test of patience. As in, it tests your patience with every aspect of the job you shouldn't have to anticipate. Other departments will that try to do your work but aren't qualified (or even know tech), but you cannot turn around and complete their tasks because you have no access to their tools, and then you have to clean up whatever mess they made. Meanwhile, don't try to make friends with other techs, because turnover is within 6-18 months. Even those exceeding several years, eventually everyone finds a new job in about 5, because the company seems to care less about retaining employees OR their business clients. Terrible communication among departments, will promise you job opportunities to hire you on and then reveal that opportunity doesn't exist. Prepare to spend a lot of hours behind the wheel traveling the state, because this company has such a poor reputation locally that clients are being obtained in further away areas such as NoVA, Roanoke, etc. The office culture doesn't exist, nor can it be created due to turnover coming in waves with multiple people leaving/hiring on at a time. In fact, on my first day within the first hour, it was joked to while training "it's not too late to leave", but seriously encouraging to find another job. When it comes to the job itself, there's no real "standard" to follow. Every client is semi-freelance managed by the technician assigned to them. There's very loose procedures to follow, but ultimately you are your own free agent to figure out client concerns. However, don't expect the account management team to help when needed with things out of your control (anything non-tech related, like ordering hardware, etc), because they have little to no technology background. But you aren't allowed to "manage" your own client with purchases or projects, nor will you be trained on how-to. Also, if you're reading this with the intention of applying for "field network engineer", you will not be an engineer. You will be hired as a field technician. There is nothing engineering about this job, and devices are on a network, so I guess that covers the 'network' part of the title. And if you're not on a client site, you are just working as tier 1 help desk on the phones in the office. I wouldn't consider this job on your resume as any type of "booster", so save yourself from even bothering to apply.
