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EPERFORMAX CONTACT CENTERS

Engaged employer

EPERFORMAX CONTACT CENTERS Reviews

3.6

70% would recommend to a friend

(516 total reviews)
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Teresa Hartsaw

78% approve of CEO

53% positive business outlook

EPERFORMAX CONTACT CENTERS has an employee rating of 3.6 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EPERFORMAX CONTACT CENTERS employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

516 reviews
2.0
28 Apr 2019

NO Work Life Balance

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hospital Cover is the only benefit I like.

Cons

Zero Work Life Balance as Activities Being Done Takes More Time AWAY from family.

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EPERFORMAX CONTACT CENTERS Response
6y
Thank you for taking the time to provide us with this feedback. It is never our intention to take family time away from our employees. We know and understand how important every employee’s family is to him/her. That is why all of our events and activities are optional, so that employees can decide if they want to participate in them. We make every effort to schedule them during times when employees who want to participate, can. We use employees’ paid time for handling client calls, coaching, and training. If you have additional feedback, please send it to feedback@eperformax.com.
2.0
15 June 2021
Recommend
CEO approval
Business outlook

Pros

Compensation is fine for NEWBIES in BPO

Cons

You'll be transferred to different teams every after you're upskilled to a new account. Therefore, you'll get separated from your original teammates and need to adjust everytime you will be transferred. You'll eventually realize it's better to just resign and apply to other company since you'll also experience going back to zero and make new friends. LOL Alsoooooo you're required to OT-Y (over time without pay) for 45 mins outside of your working hours (atleast 2-3 times a week). Company said it's a REQUIREMENT and you can't say NO or you'll be sanctioned. The 1st and 2nd break for 15 mins everyday is also not paid that's why you have an excess of 30 mins at the end of the shift. (If your shift is 9pm, you end of shift is 6:30am instead of 6am). LOOOOOOOOLLLLL

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EPERFORMAX CONTACT CENTERS Response
4y
Thank you for taking the time to share a review. As an organization that is always looking for opportunities to improve our operations, policies, and procedures or to clarify them for our employees, we appreciate your honest feedback about your experience.
Viewing 1 - 3 of 516 Reviews

Glassdoor has 558 EPERFORMAX CONTACT CENTERS reviews submitted anonymously by EPERFORMAX CONTACT CENTERS employees. Read employee reviews and ratings on Glassdoor to decide if EPERFORMAX CONTACT CENTERS is right for you.