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      EPERFORMAX CONTACT CENTERS

      Engaged employer

      EPERFORMAX CONTACT CENTERS Reviews

      3.6

      70% would recommend to a friend

      (516 total reviews)
      avatar

      Teresa Hartsaw

      78% approve of CEO

      53% positive business outlook

      Ratings by category

      3.9

      Diversity and inclusion

      3.8

      Culture and values

      3.7

      Career opportunities

      3.2

      Senior management

      3.2

      Compensation and benefits

      3.1

      Work/Life balance

      EPERFORMAX CONTACT CENTERS has an employee rating of 3.6 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EPERFORMAX CONTACT CENTERS employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

      Reviews by job title

      516 reviews
      2.0
      28 Apr 2019

      NO Work Life Balance

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Hospital Cover is the only benefit I like.

      Cons

      Zero Work Life Balance as Activities Being Done Takes More Time AWAY from family.

      avatar
      EPERFORMAX CONTACT CENTERS Response
      6y
      Thank you for taking the time to provide us with this feedback. It is never our intention to take family time away from our employees. We know and understand how important every employee’s family is to him/her. That is why all of our events and activities are optional, so that employees can decide if they want to participate in them. We make every effort to schedule them during times when employees who want to participate, can. We use employees’ paid time for handling client calls, coaching, and training. If you have additional feedback, please send it to feedback@eperformax.com.
      2.0
      15 June 2021

      Had to leave soon

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Compensation is fine for NEWBIES in BPO

      Cons

      You'll be transferred to different teams every after you're upskilled to a new account. Therefore, you'll get separated from your original teammates and need to adjust everytime you will be transferred. You'll eventually realize it's better to just resign and apply to other company since you'll also experience going back to zero and make new friends. LOL Alsoooooo you're required to OT-Y (over time without pay) for 45 mins outside of your working hours (atleast 2-3 times a week). Company said it's a REQUIREMENT and you can't say NO or you'll be sanctioned. The 1st and 2nd break for 15 mins everyday is also not paid that's why you have an excess of 30 mins at the end of the shift. (If your shift is 9pm, you end of shift is 6:30am instead of 6am). LOOOOOOOOLLLLL

      avatar
      EPERFORMAX CONTACT CENTERS Response
      4y
      Thank you for taking the time to share a review. As an organization that is always looking for opportunities to improve our operations, policies, and procedures or to clarify them for our employees, we appreciate your honest feedback about your experience.
      Viewing 1 - 3 of 516 Reviews
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      ReviewsEPERFORMAX CONTACT CENTERS reviews

      Glassdoor has 558 EPERFORMAX CONTACT CENTERS reviews submitted anonymously by EPERFORMAX CONTACT CENTERS employees. Read employee reviews and ratings on Glassdoor to decide if EPERFORMAX CONTACT CENTERS is right for you.