Electronic Payments Reviews

Management is really hit or miss. Some managers actually know their stuff and help out, while others have little to no technical knowledge, which gets frustrating when you need help and start wondering how they even got the position. Raises are pretty much a dollar a year no matter how hard you work. Be ready for nonstop back to back calls, long hold times, and dealing with rude sales agents and merchants everyday. The workload and stress honestly don’t match the pay at all. There’s barely any room to grow either, the only real move up is going to L2, which is basically more calls for only a 50 cent raise. Communication between departments is bad, and management mainly cares about call times and metrics, so the job feels more like a glorified call center than actual tech support.

The CEO feels as though his employees don’t deserve yearly raises if they are under someone with a degree or someone being poached from another company the response is literally “we don’t have to give raises am I not required by law” while he brags that he is the Michael jordan of payment processing. He loves to mention how his hold times are so low but instead of rewarding them with a annual raise like they deserve he gives them a cake.