The culture is deceptively mean. Certain higher level employees are cliquey and simply not do their jobs, forcing everyone else to pick up the slack. They also take things personally and see criticism of the job as a personal attack against them. It makes getting anything done or fostering talented employees nearly impossible. This is made worse by a new restructuring of the firm that hamstrings everyone and leaves several employees without proper support.
Management will frequently ask for feedback, but will be nasty and dismissive against employees and will abandon initiatives just as often. (I can't count the number of monthly surveys or weekly check-ins that were cancelled because management didn't care enough to keep them running.) They will also take away benefits and try to spin it as a positive, essentially pulling money directly out of employees' pockets while telling them they should be grateful to for the opportunity.
They also have a habit of implementing new things without proper training, feedback, or concern about the work involved for other employees. Their attitude around these changes borders on cruel. For example, they recently started giving extremely hard projects to employees with no warning or training, and strong-arming them into essentially lying to get petitions approved. The clients the company has been retaining lately exacerbate this problem. The aforementioned restructuring is another example.
I also know of multiple employees who do harder or more work than others in the same position and are not compensated for it. Whenever they try to get a title change or a pay increase, or at least some recognition for their contributions, management and HR get mean and personal instead of addressing the actual discrepancy in work and compensation.
Every day feels like an uphill battle between employees who actually care about the work against everyone who doesn't. If you try to speak out, you're told it's your fault for caring, and you're just expected to roll with it because they said it with a smile. Working here is like having anxiety drip-fed into you; even writing this review makes me afraid of retribution.