Emerald Reviews

3.6

70% would recommend to a friend

(212 total reviews)
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Hervé Sedky

70% approve of CEO

72% positive business outlook

Emerald has an employee rating of 3.6 out of 5 stars, based on 212 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Emerald employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

212 reviews
3.0
13 Feb 2023

Friendly team,

Recommend
CEO approval
Business outlook

Pros

Nice friendly team with lots of social gatherings.

Cons

Not great parking but with the new office it should be better. Some problems dealing with customers with products installed for free without consent and having to explain the company manufactures but do not install.

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Emerald Response
9mo
We value your thoughts and we're happy to hear that you've experienced our friendly culture. We work hard to support our clients and prioritise their needs. Although your feedback was written some time ago, we'd still appreciate further context so we can look into this particular challenge.
1.0
15 Sept 2023
Recommend
CEO approval
Business outlook

Pros

There are very few pros. one of them is "summer fridays" where they let everyone go a few hours early every Friday. I guess this makes up for the lack of annual bonuses. also they do an ACE conference every year where they fly everyone out to meet each other. it's not that amazing considering the amount of money they spend on it.

Cons

Cons...where to begin. The company I worked for was acquired by Emerald. We went from having: 1. top tier health insurance (my medication was $10 a month 2. regular in person employee reviews with potential for raises 3. regular communication between departments 4. annual bonuses To: 1. expensive health insurance with high deductible (my medication shot up to $40 a month) 2. impersonal reviews done through a website with merit increases (these 1% to 2% increases in pay, not even matching inflation) 3. higher ups who were impossible to get ahold of and typically did not communicate well at all 4. no bonuses...oh wait, that's why we got summer fridays. On top of this, when asked about the justification for layoffs, we were told "every company is laying people off."

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Emerald Response
9mo
Thanks for sharing your thoughts. Emerald has grown through acquisition and that brought with it a sustained period of change which we know has impacted some of our people more than others. Our CEO, Hervé, and his leadership team have spent time refining Emerald's vision and we're working towards communicating the direction of travel with clarity.
1.0
25 Apr 2023

No priority for employee well-being - you don't matter

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Opportunity to connect with many people since it's a large corporation

Cons

Aggressive restructuring and those in power lack skills to manage teams. Disorganized management, late on commissions for sales teams, massive layoffs without warning, etc. You are not taken care of here and you will constantly reminded that you can be replaced immediately. When the CEO was asked what was happening with the layoffs he replied that "people will keep getting fired and that's just how business goes..." which is true, but you don't need to say that to your employees who work for you. There is no team culture or emphasis on collaboration.

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Emerald Response
9mo
Thank you for sharing your thoughts so candidly. We take onboard what you've said. We're sorry to read that your experience has been less than positive. We take the wellbeing of our people very seriously and our CEO and People and Culture team have spent the last 3 years defining the business strategy and vision. Whilst Emerald went through a period of transformation, we've now come out the other side. These changes have made it easier for our people to see how their roles align with this vision.
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Glassdoor has 230 Emerald reviews submitted anonymously by Emerald employees. Read employee reviews and ratings on Glassdoor to decide if Emerald is right for you.