Every single thing possible RUN! - Customer Service Representative 1-800-PACK-RAT Employee Review

1.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Work and colleagues were amazing.

Cons

This job takes a lot out of you. Hours are insanely long, so forget about the life outside of work. Tasks keep piling up, and you are always trying to catch up. Before long, you are exhausted most of the time. When you need help, management is usually nowhere to be found. Upper management makes things even harder by treating people differently. What got frustrating was seeing the same issues over and over again. People talked about them, but nothing really changed. Employees were asked to do more, but there was very little appreciation for the extra effort. Over time, people stopped caring as much because they knew it would not make a difference. You could see good employees checking out long before they actually left. It was hard to stay motivated in that kind of environment. They say they work in an unstructured way but, it's chaos and messy. Workplace is also unprofessional and unfair. Some employees get better treatment while others are ignored. That caused a lot of frustration and made teamwork harder. As more people left, the work landed on whoever was still around. The pressure kept growing, and nobody seemed interested in fixing it. It is no surprise that so many people ended up exhausted and ready to move on.

Explore other reviews about 1-800-PACK-RAT

5.0
28 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits, management, flexibility, work environment in office, work from home

Cons

not applicable / not applicable

3.0
16 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun freedom driving your able to listen to music talk on the phone unlike doing bus jobs. You get tips for good customer service.

Cons

When I was there I didn’t even get 35 hours most of the time and the time you do work they will literally work TS out of you and throw in add ons back to back. And they had bad equipment at the Houston East Little York location. You have to use different apps for literally everything like getting fuel. And putting information in after each drop/pick up. Management also had bad communication and couldn’t even tell me how to work the machine if I was to ever get into a situation I had to keep calling the supervisor or other drivers.

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