Pros
First of all, I left on my own and did not get fired- I am not a disgruntled employee, just someone who found a better paying job for the same thing I did there. I am giving my honest review and can tell you that all the 4 and 5 star (hell maybe even the 3 star) reviews are FAKE! I was not a CSR there, had a management level job - so here is my review. Bi weekly pay If all else fails and you need money, this is a good place to fall back on cause they hire ANYONE.
Cons
They treat employees as a means to an end. Basically paying people min wage or a little higher so they can rake in their millions (which they keep at the top). I don't even know how people survive as a CSR living in Colorado - it literally baffles my mind. No pay increases No incentives No holidays and/ or holiday pay - I'm talking even xmas and thanksgiving yall - and for everyone, regardless if you in management, HR or on the floor taking calls Even if you do get promoted, it is most likely going to be a lateral move or a $.25 increase LOL You have to clock in even if you on salary! I think its the Canadian's way of keeping tabs on people - AKA micromanaging No recognition or employee engagement - even though they have an employee engagement team LOL Because they hire anyone, you are constantly surrounded by incompetent people with no education I have seen multiple fights and random scary things go on (people threatening to shoot up the place, someone walking around the parking lot vandalizing random cars, cops coming in there looking for criminals, etc)... this goes back to them hiring anyone that can write their name down Did I mention no performance appraisal? Benefits are the weakest I've ever seen at a company of their size - literally offer super expensive medical, dental and vision - and THAT's IT
