The workplace environment lacked appropriate leadership support and had a significant negative impact on staff wellbeing and professional confidence. Communication from management was often dismissive and belittling, with limited guidance, support, or constructive feedback provided to staff. Rather than offering advice or assisting employees to develop their skills and understanding, interactions were frequently focused on criticism.
When I commenced employment, there was little to no onboarding process in place. Opportunities for shadowing, training, or gradual learning were not provided, despite there being an expectation that staff should already know how to manage the role and responsibilities. There was also minimal support provided in relation to client handovers, which made transitioning into the role more difficult. Overall, the primary challenges within the workplace stemmed from poor management practices and a lack of adequate leadership and support.