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We’re certainly sorry to hear you felt that way – we are so proud of the hard and good work our Customer Care team does each and every day. And you are right, with a fully commissioned role there are multiple variables that go into output. We are confident that we’ve set our teams up for success in those formulas, but know this job is not for everyone, so we thank you for the time you gave us and wish you the best of luck in your next endeavor.