Poor management leading to a stressful work environment - Technical Support Specialist 365 Retail Markets Employee Review

1.0
7 June 2024
Recommend
CEO approval
Business outlook

Pros

- Decent pay and benefits - A lot of nice co-workers who are willing to help you

Cons

- Very understaffed leading to you being overworked and taking calls 24/7 without a chance to breath. Be prepared for your mental health to decline. - Poor management and micromanaging. If you take slightly longer than normal on tickets before you hop in the call queue again, supervisors will be messaging you asking why it's taking so long. - Poor communication between departments. If you need to ask another department a question, be prepared to be passed from person to person because it seemed like no one knew what they were doing. - Proprietary hardware/software leads to very little transferable skills. If you are looking for an IT career starter, don't come here, this is a dead-end job. - Constant broken promises by management. Don't trust anything they tell you in interviews.

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365 Retail Markets Response
2y
Thank you for taking the time to provide your feedback. We're sorry to hear that your experience fell short of expectations, particularly regarding staffing and management. Acknowledging these concerns helps us understand where we need to focus our efforts to improve. We appreciate you sharing your insights, and we wish you the best in your future endeavors. - The People Operations Team

Explore other reviews about 365 Retail Markets

5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

I am a current Human Resources Intern for 365 Retail Markets, and my experience has been nothing but great so far. From day one, I noticed that culture is one of their main strengths. Everyone is collaborative, welcoming, and a helping hand when navigating a new workplace. My manager has been a great help through onboarding and more. They provide guidance and allow me to contribute to the department in a meaningful way. I always know I have support with the tasks I am assigned. Overall, this internship is already offering me great benefits such as learning opportunities, hands-on experiences, and building a strong network through meaningful relationships with colleagues across the organization.

Cons

Nothing that comes to mind.

5.0
9 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company is genuinely invested in its people and works hard to create an environment where employees can grow, feel challenged, and enjoy coming to work each day. There has been significant growth recently, creating exciting opportunities for development and career advancement while maintaining a strong focus on employee experience and culture.

Cons

With the pace of growth, there may be uncertainty as new processes and structures are introduced. However, the team is proactive about communication and is continuously working to improve processes, provide clarity, and keep everyone informed as the company grows.

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365 Retail Markets Response
1w
Thank you for the five-star review! We truly appreciate your positive feedback about the welcoming atmosphere and opportunities at 365. As we continue to evolve, we strive to foster a positive, engaging workplace where team members feel supported, connected, and empowered to grow. Although we do our best to remain proactive, we always welcome ideas that help us strengthen communication and collaboration across the organization. Please feel free to connect with our HR team if you have any specific suggestions you would like to share. We’re grateful to you for providing your experience and glad to have you on the team!
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