Pros
Ability to create long lasting relationships with the people you work with. Flexible schedule if you work outside of the call center. Paid Travel to events across the US (depending on your position).
Cons
Not sure where to start. Management is not the best. They will promote a pretty face over intelligence. The co-founders and most management are incompetent. Sometimes a very petty atmosphere, almost like high-school as a lot of young adults are in management. The CEO of the company left and the company was recently bought out. There were approximately 300 employees employed by the company when I worked there, there are less than 100 now. They were evicted out of their office in Henrietta and told everyone that they were relocating. SMH. So sad what has happened. They had a lot of great people working there at one point, but the good people have all gone. They're struggling to hold on to a non-existing company now. Makes me sad.