If you can run in the other direction, you should - Customer Success Manager A Place for Mom Employee Review

1.0
31 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Working from home. Other than that there is nothing. You WILL be micromanaged to the point of pain

Cons

It's disheartening to recount my experience at A Place for Mom, which was marred by consistent mistreatment and disregard for employees' well-being. The Chief Sales Officer's blatant disregard for staff welfare, prioritizing customer satisfaction over employee morale, flies in the face of the company's purported values. Despite the founders' efforts to instill a positive culture, it's evident that employees are viewed as expendable assets rather than valued contributors.Human Resources fails miserably in its role as a safeguard against mistreatment, rendering it ineffective for protecting employees from verbal abuse and poor treatment. The appalling behavior exhibited by upper management on national calls, resorting to derogatory language and insults towards the team, is utterly unacceptable for any professional setting.While the company boasts about its training programs, the reality falls short, with incomplete and ineffective execution. The President's incompetence, demonstrated by an inability to operate basic tools like PowerPoint, further undermines confidence in leadership during town hall meetings.Lamentably, A Place for Mom lacks coherent direction and fails to execute effectively. Micromanagement tactics are wielded as instruments of intimidation, with every call monitored and management fostering a culture of fear rather than motivation. The abundance of purportedly "5-star" reviews reeks of manipulation by upper management to maintain inflated ratings.Despite lip service paid to teamwork and collaboration, the reality is starkly different. From top to bottom, the company is rife with dysfunction, making it unthinkable to recommend their services to anyone. A Place for Mom is a far cry from its advertised image, and I would caution against entrusting the care of loved ones to such an organization.

Explore other reviews about A Place for Mom

5.0
2 July 2026
Recommend
CEO approval
Business outlook

Pros

Meaningful work that helps families

Cons

Performance goals keep the team motivated and focused

2.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

My time as a Senior Living Advisor included both learning opportunities and difficult aspects. I appreciated the chance to help families and build my skills in the role.

Cons

I felt the compensation didn’t fully match the level of responsibility and workload. Over time, the pay structure became one of the main reasons my role was difficult to stay in long term.

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