Horrible Leadership, work environment - Client Service Associate A Wider Circle Employee Review

1.0
5 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Rewarding work, great people to work with

Cons

Founder is too involved and a bad manager, unequal and toxic work environment, no ability to move up, founder doesn't listen to ideas for improvement from employees who want to help the clients more

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A Wider Circle Response
7y
I am sorry you feel this way. As the founder and the focus of your concerns, I wanted to share a few thoughts in reply. While I have worked hard to build an organization that works with the urgency that poverty demands, I have seen my imperfections and mistakes. I understand the sentiments here and feel badly that you left having felt that you were not listened to. That was never the intent, and I hope you can get that sense here. Or, please feel free to reach out any time if you would like to discuss further. Today, there are many levels of leadership in each department, and I believe that all leaders encourage team members to share ideas and to implement them as their teams determine it will be helpful to do so. And decisions in each department are made by those departmental leaders, perhaps with their supervisors providing support if needed. I am rarely involved in these departmental decisions, but I do know that everyone’s opinions are valued. Perhaps it was not as much the case when you were here, but there are many opportunities to move up in the organization, and many of our leaders today did indeed start in entry-level positions. Of our 24 senior positions, 18 are filled by people who have moved up from entry-level positions, and several of them have been here since they entered the workforce. I wish I had been able to communicate better with you. I certainly try to be as respectful and encouraging as possible of every team member and to actively listen to all the ideas that come into my office. I will keep seeking to grow and ensure that to the best of our individual and collective abilities, we build a movement to end poverty while providing support for our team and loving, impactful services each day to those who call for assistance.

Explore other reviews about A Wider Circle

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

I really like the work we do and the impact we get to have. I like the people I work with, they are generally very kind and motivated by helping others. Senior leadership seems strongly invested in supporting team members. The pay rate has increased significantly since I started. Starting wage was $15 an hour in 2018. Starting wage is now $25.64 an hour. Solid health care. A lot of time off.

Cons

The job is fairly demanding. At the manager/ director level I feel like it is challenging to keep up with the workload, there is always more to do. It is also challenging to fully check out on days off or PTO.

3.0
6 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Generally, people who work here are good people. The mission is important and most employees are trying to do their best.

Cons

Employees get mixed messaging from leadership, and often confusing leadership styles. You will be asked to do more than what's in your job description, often because of "staffing issues" or "budget issues". There are lots of good ideas that are never done becaue there isn't the "bandwith" to improve as an organization. You will be asked to do more than what you're job outlines, because most staff puts the clients and AWC's needs above their own. This organization knows this and expects their staff to do so. They depend on it.

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