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      AAA Club Alliance

      Engaged employer

      AAA Club Alliance reviews

      Glorified cashier/clerk role - Member Contact Center Representative AAA Club Alliance Employee Review

      2.0
      29 Apr 2025
      Member contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote position AAA is a 24/7 365 operation many flexible work hours

      Cons

      In recent performance appraisal review exceeded all key metrics rewarded .29 cent raise salary increase I think that is enough said besides no work life balance company views employees as essential workers have to work all holiday's, last day and first day of the month, & at least one weekend shift every week. Inbound call center and the call volume decreases significantly after the winter season. Don't even get me started on the sorry excuse for commission plan like most companies benefits the employer not the employee.

      avatar
      AAA Club Alliance Response
      1y
      Thank you for your review. We appreciate hearing that you enjoy the remote work schedule but also understand that we support our Members every day of the year which means we do need our teams to be appropriated staffed to support our Members’ calls. When hiring for our Contact Center roles we are transparent in the interview process regarding the work schedule and our Associates have enjoyed the perks of working evenings and weekends which can include, a weekday off, 2 floating holidays, and working a schedule that better suits their personal needs. You mentioned our commission plan and we encourage you to reach out to myHR if you have questions or feedback as we work hard to support our Associates.

      Explore other reviews about AAA Club Alliance

      5.0
      27 Apr 2026
      Technical support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The overlall Greta fit for employment

      Cons

      It takes a lot of work to get. Unit tge company

      avatar
      AAA Club Alliance Response
      1mo
      Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
      4.0
      22 Apr 2026
      Data distribution analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      if you build relationships internal you have a great chance in advancing in your career. The career paths are unlimited. you can start out on the phones making 12.00 hr and end up as a manager in data analytics making 102k annually

      Cons

      Its convenient but they will lowball you when negotiating pay if your an internal employee considering they already have insight on exactly what your getting paid now so they will consider you receiving a good pay jump from your last position instead of what the market if for the current position your are being promoted to. For example if your new position rand is 60k-90k the will start you off at 60k, knowing that you where making 42k. They will not negotiate, its a take it or leave it.

      avatar
      AAA Club Alliance Response
      1mo
      Thank you for taking the time to share such thoughtful feedback. We’re proud of the strong internal mobility opportunities we offer and appreciate your recognition of how building relationships and developing skills can lead to long-term career growth across the organization. We are committed to transparency and fairness in our compensation practices, which is why all positions include posted salary ranges to ensure consistency, whether roles are filled internally or externally. We appreciate your perspective and will continue to use feedback like this as we refine how we support career advancement and rewards for our Associates.
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