Not a great place to work. - Anonymous employee AAPC Employee Review

Thanks for your feedback. We're disappointed to learn of these sorts of concerns, especially when there appears to be misunderstandings. While there certainly may not have been training for this previous employee, it would have to be a case of falling through the cracks. We have a dedicated trainer specifically for our call center, should have had thorough on-boarding, and on-going training for the team. Reduction in staff has only happened in a few instances during our 30-year history and almost always after downturn in the economy or fluctuations within our industry. One of the reasons we run a relatively lean operation is to counter these periods of flux and protect jobs. I won't respond to cutting "all ties" to our small India staff, many who have been here for several years and do a great service for our global organization. We do welcome serious suggestions on ways to improve systems.