Good benefits, horrible business practices but okay job to start with a career in finances - Customer Service Associate ACE Cash Express Employee Review

3.0
11 July 2019
Recommend
CEO approval
Business outlook

Pros

Benefits, pto, always got my days that I requested off

Cons

High prices for services, continued pressure to sell debit cards and direct deposits to returning customer, high prices to cash checks and the long verification process to cash checks while dealing with angry customers, continued to change loan products that were extremely expensive and would feel bad for the customers knowing the loans were too high to pay back, mostly women so a lot of gossip, favoritism

Explore other reviews about ACE Cash Express

5.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Meet great ppl. Leadership is awesome.

Cons

Can’t go outside for a break. Stuck inside the office for 10 hours.

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ACE Cash Express Response
9mo
Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
1.0
8 July 2025
Recommend
CEO approval
Business outlook

Pros

Getting alone time when clients weren't in store.

Cons

Calls to customers who really didnt care. 11 hour shifts with no lunches or breaks. No coverage. Worked alone, even when busy. Had to travel to get any hours. Ridiculous expectations for sales and direct deposits. Benefits arent nearly as good as any other financial institution. They did not care about the safety of their employees. Required to make it into work durning blizzards with black ice if you were helping cover in a different town. Pay was horrible! Constantly on pay freezes. Could make more at McDonald's! Financial institutions and banks will pay $7-9 more an hour! This company did not feel like it actually cared about you. And in the multiple years I worked there. It got worse and worse! This job also is high stress. So much fraud. And its on you if you cash the bad check. But its also on you when you decline bad checks. You cant win! And there is no room to move up.

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ACE Cash Express Response
10mo
Thank you for your review. We're very sorry you did not have a positive experience with ACE Cash Express. We are always looking for ways to help our employees succeed in their careers and feedback from our team members can help us improve their path to success. Thank you for the time you spent contributing to our team's success, and we wish you all the best in your next career path.
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