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      ACE Cash Express

      Engaged employer

      ACE Cash Express reviews

      Toxic Environment - Regional Vice President (RVP) ACE Cash Express Employee Review

      2.0
      23 Feb 2025
      Regional vice president (rvp)
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits and pay, closed on Sundays

      Cons

      Workload expectations, personal time off constantly interrupted, lack of support from corporate partners, 1 person per store at a time and workload is impossible to complete and still give quality customer service. CEO/President is completely out of touch with the field employees and how unreasonable the workload is. Toxic culture - if you try to change the perception, you are the problem. Everyone is replaceable, this is why they are always posting g for the same positions, same areas constantly.

      Explore other reviews about ACE Cash Express

      5.0
      12 Aug 2025
      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Meet great ppl. Leadership is awesome.

      Cons

      Can’t go outside for a break. Stuck inside the office for 10 hours.

      avatar
      ACE Cash Express Response
      9mo
      Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
      1.0
      8 July 2025
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Getting alone time when clients weren't in store.

      Cons

      Calls to customers who really didnt care. 11 hour shifts with no lunches or breaks. No coverage. Worked alone, even when busy. Had to travel to get any hours. Ridiculous expectations for sales and direct deposits. Benefits arent nearly as good as any other financial institution. They did not care about the safety of their employees. Required to make it into work durning blizzards with black ice if you were helping cover in a different town. Pay was horrible! Constantly on pay freezes. Could make more at McDonald's! Financial institutions and banks will pay $7-9 more an hour! This company did not feel like it actually cared about you. And in the multiple years I worked there. It got worse and worse! This job also is high stress. So much fraud. And its on you if you cash the bad check. But its also on you when you decline bad checks. You cant win! And there is no room to move up.

      avatar
      ACE Cash Express Response
      10mo
      Thank you for your review. We're very sorry you did not have a positive experience with ACE Cash Express. We are always looking for ways to help our employees succeed in their careers and feedback from our team members can help us improve their path to success. Thank you for the time you spent contributing to our team's success, and we wish you all the best in your next career path.
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