good culture on paper, poor execution - Client Services AIR MILES Employee Review

Thanks for the feedback. We too love our downtown office and invested a lot of time, input and love in order to make it a space where our Associates feel comfortable and inspired. To help our Associates feel a similar comfort in their work from home routines due to the current pandemic, we have offered a Home Office Subsidy to purchase items to help them settle into their new workspaces. In regards to your comment on pay, market data helps us ensure that our salary ranges remain competitive and our Total Rewards team reviews market changes regularly and updates our salary ranges as necessary to keep us competitive. In addition to salary we offer many other perks, rewards and recognition to elevate the Associate experience. I’m perplexed to hear that you feel internal talent isn’t valued. We know our success ultimately depends on the real drivers of our performance – our Associates. We place a strong focus on Associate development and provide them with the training they need not only for their current role, but also to help them achieve the next step in their career. In fact, so far this year, 52% of our vacancies have been filled by internal transfers and promotions. That’s something we’re proud of. Diversity is at the heart of our Company’s culture, but I acknowledge we have a lot of work to do. We are taking steps to actively drive change, including reviewing our current policies, ramping up mandatory training and assessing our recruitment practices. AIR MILES is committed to supporting an environment where we embrace and celebrate our differences. Thank you again for your feedback. I wish you all the best. Dimitri Benak VP, Talent and Workplace Experience