13 Jan 2021
AIR MILES Response
5yThanks for sharing. I agree, we have a fantastic culture at AIR MILES. We make it a priority to invest in our learning and career development platforms to give our Associates the tools they need to succeed. We know our success ultimately depends on the real drivers of our performance– our Associates.
We place a strong focus on Associate development and provide them with the training they need not only for their current role, but also to help them achieve the next step in their career. In fact, in 2020, 41% of our vacancies were filled by internal transfers and promotions. That’s something we’re proud of. Internal mobility is very important to us but I acknowledge we still have work to do. We are taking steps to actively drive change, including creating a new career-leveling framework so that we can provide more movement and progression opportunities to our Associates.
Thanks again for taking the time to provide feedback, it’s greatly appreciated.
Dimitri Benak
VP, People and Culture