Good culture - Associate Customer Care Manager AIR MILES Employee Review

Thank you for taking the time to write this review! Earlier this year, we introduced a permanent flexible working model into our organization, which allows Associates to choose where they do their best work. This working model is one of the pillars in our Future of Work vision, and it has been a resounding success. I’m glad this level of flexibility was something you enjoyed. We have a great culture and I’m thrilled that we’ve taken the necessary steps to be able to maintain it in our remote-first environment. I’m sorry to hear that you have experienced few opportunities for growth at AIR MILES. We take that feedback seriously, as we prioritize and are committed to empowering and supporting Associates in driving their own professional development and growth within the organization. In 2021, we launched our Career Level Framework to enable Associate engagement and development by defining role profiles to help all Associates see what’s required at their current level and what is required in order to move into another role. The introduction of this framework is bolstered by our tuition reimbursement benefit and our robust offering of training sessions and programs that are designed to build next-level capabilities and skills to equip and prepare associates for career growth. We will continue our work to evolve the ways in which we support and encourage associate development and internal mobility. Thanks again for your feedback. Dimitri Benak - VP, People and Culture