Good company overall - Tech Support Representative AMI Strategies Employee Review

Good work/life balance, support from teammates, get to work with international clients.

Hybrid position, not fully remote

Consider it a holding pattern until the local economy provides greener pastures

I have never worked for a company or in an environment as poorly managed and unskilled. There exists an open disdain for certain “C” level leaders, as well as across peer positions. There exists a fear of change, with some senior employees refusing to adopt new tools or processes despite being industry standard or floated from the top. This manifests across the entire company in a level of apathy and obstinance that is ignored and left to fester. C-level is partially oblivious and in some instances, clearly not able/skilled/mature enough to deal with such personnel and performance issues. Further complicating their future, they have yet to excel in any given services area, including their supposed sweet spot (TEM). Clear computational and accounting errors, as well as poor usability pervade their TEM system, and are given the standard “added to the enhancement schedule” lip service. I was sent a comic recently that pretty much sums up AMI. Picture a group of cavepeople pulling a two wheeled cart. They are struggling mightily, as it is loaded down and equipped with square wheels. Off to the side is a fellow ugh holding two ROUND wheels, offering to ease their burden. The AMI cavepeople shout back (false) gratitude, indicating that they have it all under control...