EMS call taker - Call Taker AMR Employee Review

2.0
12 Nov 2009
Recommend
CEO approval
Business outlook

Pros

Fantastic benefits, great work schedule. We worked 12 hr shifts, with every other weekend a 3 day weekend. Starting pay is very good, and union benefits and raises mean that every six months, you're making more money.

Cons

Senior management is very discipline oriented. The union is essential here. Training is mixed - the classroom is excellent, but on the job training is very spotty - they simply don't have enough qualified trainers on the floor. You end up spending too many shifts working with people that really don't want to train you. It is not a good work environment for disabled people. If you can't deal with people in crisis, this isn't the job for you. At least 30% of calls are emergency calls, and you will deal with people that are facing life & death situations.

Explore other reviews about AMR

5.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Career growth opportunities, supportive coworkers, opportunities to learn and develop, ability to advance if you stay engaged and work hard

Cons

Healthcare/EMS can be demanding, long hours at times, stressful days, and workload can be heavy depending on staffing and operations. These things aren’t specific to AMR, that’s our industry in general.

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AMR Response
2w
Thank you for the 5‑star review! We’re glad to hear you’ve found strong growth opportunities, supportive coworkers, and room to develop. We also recognize the challenges that come with the demands of EMS, and we appreciate your commitment through it all. Your advice on continued investment and open communication is valued and will be shared.
5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

As we continue to strengthen our culture, our Core Behaviors remain the foundation for how we lead, engage, and deliver results across our teams. These behaviors are not just guiding principles—they define the expectations for how we interact with each other, our patients, and our communities every day. At their core, these behaviors drive consistency and alignment across the organization. By prioritizing care, encouraging open communication, seeking to understand, collaborating on solutions, and holding ourselves accountable, we create an environment grounded in trust, respect, and shared responsibility. I am proud to be part of a great organization that exemplifies the core behaviors.

Cons

Success of the Core Behaviors depends on consistent leadership, clear application, and sustained reinforcement over time. This is a challenge that will take time.

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AMR Response
2w
Thank you for the 5‑star review and for your years of dedication! We’re glad to hear how strongly you connect with our Core Behaviors, and we appreciate your insight on the importance of consistent leadership and reinforcement.
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