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      AMR

      Part of Global Medical Response

      Engaged employer

      AMR reviews

      Average Conditions and Job - Dispatch Supervisor AMR Employee Review

      3.0
      7 Jan 2022
      Dispatch supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      12 hour roating shifts, no mandatory, dispatch staff and management above average environment. Multifunction dispatchers- Fire, EMS, 911 EMD and EFD calltaking, nonemergency dispatching and calltaking.

      Cons

      Classic private service expectations. Always short staffed, benefits are ok, pay "highest" in the region, the region as a whole is underpaid. Comparison to benefits at 911 dispatch centers, 911 benefits and pay are way better. Dispatching for EMS is a nightmare bc the EMS side is a nightmare in itself. Dispatching for the Fire side is ok, but they lack consistency themselves but they demand consistency from everyone else.

      Explore other reviews about AMR

      5.0
      27 May 2026
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Career growth opportunities, supportive coworkers, opportunities to learn and develop, ability to advance if you stay engaged and work hard

      Cons

      Healthcare/EMS can be demanding, long hours at times, stressful days, and workload can be heavy depending on staffing and operations. These things aren’t specific to AMR, that’s our industry in general.

      avatar
      AMR Response
      3w
      Thank you for the 5‑star review! We’re glad to hear you’ve found strong growth opportunities, supportive coworkers, and room to develop. We also recognize the challenges that come with the demands of EMS, and we appreciate your commitment through it all. Your advice on continued investment and open communication is valued and will be shared.
      5.0
      22 June 2026
      Operations manager
      Recommend
      CEO approval
      Business outlook

      Pros

      AMR San Mateo is making huge strides in changing the Old Boy culture of EMS. The operation is collaborative, cares for its employees, and acts with accountability.

      Cons

      Although it's much better than it was, AMR San Mateo still deals with staffing issues, primarily for medics, and forced mandation is still in play.

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