Pros
Building relationships with residents and seeing the impact of your work on their living experience was genuinely rewarding.
Cons
• Extremely High Turnover and Instability: Team members came and went constantly, including at the leadership level, which created chaos and a lack of direction. Training new hires became an unofficial part of the job — over and over again. • Poor Communication from Upper Management: There was a major disconnect between the corporate office and on-site teams. Expectations changed frequently with little warning, and decisions were often made without consulting or informing the people actually doing the work. • Chronic Understaffing and Burnout: Being short-staffed wasn’t the exception — it was the norm. Employees were expected to pick up the slack without support, leading to long hours, skipped lunches, and an unsustainable workload. • Lack of Appreciation or Recognition: Hard work often went unnoticed, while mistakes were heavily scrutinized. Positive feedback was rare, and there was little effort to retain good employees. • Micromanagement Disguised as Autonomy: While the role was pitched as having flexibility and autonomy, in reality, corporate would override decisions regularly and criticize without context.