Pros
Great benefits, they offer 4 weeks PTO starting on day 1, they have paid holidays, they also have dental, medical, vision insurance. If you work the holidays you get almost triple paid, they offer a wellness program where you get reimbursed $100 back for gym membership, management can be flexible sometimes with the schedules, they would hardly ever deny my PTO.
Cons
The business operates 24/7, unfortunately you are required to be available most of the time including weekends. The work can be a little frustrating, when they have high turn over and the few agents working have to work more than needed to meet the quota, like any other job sometimes it can be stressful but I think it's a great company to start off you are transitioning from making minimum wage like I was, you get a sense of what it is to work in a team environment for a large corporate office.