2.0
30 Jan 2023
Current employee, more than 1 year
Birmingham, England
Recommend
CEO approval
Business outlook
Pros
Good colleagues and hybrid working Training is okay but protocol’s change quite quickly and every call is different so would need advise from a Senior sometimes
Cons
You’re more likely to be on the phones all day getting complaints from customers majority of the time. Not enough staff for the phones and the queue times are 2-3 hours for customers. Customers can be abusive and aggressive when making their complaints I wouldn’t advise working in customer contact unless you like this kind of stress and pressure.