Know your rights! - Anonymous employee AccentCare Employee Review

1.0
25 Nov 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They took me in as a newly certified CNA.

Cons

I accepted the position on the understanding that it was supposed to be per diem because I needed the flexibility. They called me all of the time, even when I was already with a client. Ok, I'm grateful for the work. The next thing I know the recruiter is calling me and lecturing me about not answering the phone every time one of the staffers calls. He basically tells me that if I don't want the work they can just let me go and to remember that he took a chance on me by hiring a new grad. I explained that I was already working 40 hours a week when I had only wanted to work no more than 20 and the reason I wasn't answering all of the calls, that was because I was with a client and that's considered unprofessional. They also refused to call for a relief when the original relief cancelled, leaving me with a client for over 19 hours. I found out that it is standard practice for the recruiter to call you up and lecture you if you do not jump at their every command. You also have to monitor your paycheck because they will try to pay you less than what you're owed. There was recently a suit brought against them of which they settled. I received $15 but it's the point that they are shady.

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5.0
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Professional, Attentive, Prompt, Compassionate, Encouraging

Cons

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1.0
3 June 2026
Recommend
CEO approval
Business outlook

Pros

Could drive in my car by myself, no one bothered me I could start my day when I wanted to

Cons

Company is money focused 45 min to 1 hr between patients. Back office scheduling did not care about your car time between patients. Never had orders or discharge paperwork. Patients not even discharged from hospital yet but placed on schedule with no notes or welcome calls . And then it was left up to you to figure out where the patients were. No credit for all of the back work you needed to do. Managers constantly changing every 5 months all the nurses quit no one ever knew what to expect paper work depended on new managers PTO denied all the time . Onboarding is aweful. Must I go on stay away. Double dipping made to keep patients on the schedule for the nurse even tho all they needed was PTO no msw all quit no speech therapy but that was was ordered substituted ot for speech therapy no communication. Staff never researched patients before accepting for soc such as patient has mental psychotic unsafe behavior homes unsafe you would go out to do an admission, find this and then get no credit for it. If you decide it that the patient was a non-admit you could spend an hour and a half or an hour at a patient's house making sure that they were safe and things were being followed through on 911 would be called and you would get no credit for this. They would just want to add another patient onto your schedule even though you had all the charting to do and phone calls to make ridiculous

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AccentCare Response
4w
Thank you for sharing your experience and for the care you provided as a Registered Nurse. We’re glad to hear there were aspects of independence and flexibility in your role that you valued. We’re very sorry to hear about the challenges you described related to scheduling, communication, onboarding and leadership consistency. This is not the experience we strive to create. At AccentCare, we are committed to supporting our clinicians with clear communication, strong leadership and the resources needed to provide safe, high-quality patient care. We know how important coordination, preparation and recognition of your time are in home health, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to share these concerns, as it helps us strengthen the experience for our team members and the patients we serve.
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