Supportive management and enjoyable work from home - EAP Counselor Acentra Health Employee Review

4.0
30 May 2025
Recommend
CEO approval
Business outlook

Pros

Everyone is helpful - ability to work from home

Cons

Sometimes feel isolating, no shift differential pay

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Acentra Health Response
10mo
Thank you for sharing your experience and for your 5 years of service as an EAP Counselor at Acentra Health. We’re so glad to hear you found our management team supportive and that the flexibility of working from home contributed positively to your experience. We also appreciate your transparency regarding the challenges of remote work and compensation structure. While remote work offers many benefits, we recognize that it can at times feel isolating, and we continue to look for ways to strengthen connection and engagement across our remote and hybrid teams. Your feedback about shift differential pay is equally important and will be shared with our leadership team as we evaluate our compensation practices moving forward. Thank you again for your dedication and for the meaningful support you provided to our members and community. We wish you continued success in your journey ahead.

Explore other reviews about Acentra Health

5.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance, coworkers who are willing to help

Cons

limited exposure to modern tech stack

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Acentra Health Response
3mo
Thank you for sharing your experience and for the contributions you made during your time with Acentra Health. We’re glad to hear you experienced a strong work-life balance and supportive colleagues; both are important to us. We also appreciate your feedback regarding exposure to modern technologies, as continuous improvement and innovation remain key focus areas for our team. Wishing you continued success in your career!
1.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Supervisors are good at placating employees

Cons

For a mental health company, it is dangerous to force employees to work while sick and incapacitated because how can someone appropriately deal with suicidal clients when they are sick and not able to think clearly? No matter how good or bad your reviews are everyone gets the exact same merit based salary increase. Worst absence point system of any corporation I have ever seen. 2 points PER DAY for absences that are not pre-planned and approved. Meaning if you get sick and are in the hospital for 5 days with a doctors note you will still be placed on a final notice because you didn't request that week off more than 2 weeks in advance. Even if you have weeks of PTO saved up because you are normally dependable.

2
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Acentra Health Response
1w
Thank you for sharing your feedback. We take concerns about employee well-being and the quality of care we provide to those we serve very seriously. Acentra Health is committed to supporting our employees while maintaining the high standards of care our members and clients expect. We appreciate you taking the time to share your perspective, and we will consider your comments as we continue to evaluate and improve the employee experience.
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