My experience - Customer Service Representative Acentra Health Employee Review

3.0
5 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Team members were great to work with

Cons

As per coworker that has been an employee for almost 5 years said she’s been through 4 rounds of possibly being laid off if they couldn’t move her to another team (ended up in a different position so she was safe) I ended up being laid off on that 4th round they apparently thrive on budget cuts and laying off staff or ending positions

avatar
Acentra Health Response
10mo
Thank you for taking the time to share your experience. We're glad to hear that you enjoyed working with your team members and that they made a positive impact during your time with us. We’d like to address the concerns raised regarding layoffs. While we understand that employment changes can be incredibly difficult, we are not aware of multiple formal rounds of layoffs as described in your review. Acentra Health does not operate with a practice of repeated workforce reductions and makes every effort to maintain transparency and fairness in organizational changes. When roles are impacted due to restructuring or shifts in business needs, we make a concerted effort to help impacted employees find other opportunities within the company wherever possible. We take our responsibility to employees seriously and strive to handle all workforce decisions with empathy, respect, and clear communication. We genuinely appreciate your feedback, and we wish you all the best in your future career path.

Explore other reviews about Acentra Health

5.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good work life balance, coworkers who are willing to help

Cons

limited exposure to modern tech stack

avatar
Acentra Health Response
3mo
Thank you for sharing your experience and for the contributions you made during your time with Acentra Health. We’re glad to hear you experienced a strong work-life balance and supportive colleagues; both are important to us. We also appreciate your feedback regarding exposure to modern technologies, as continuous improvement and innovation remain key focus areas for our team. Wishing you continued success in your career!
1.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Supervisors are good at placating employees

Cons

For a mental health company, it is dangerous to force employees to work while sick and incapacitated because how can someone appropriately deal with suicidal clients when they are sick and not able to think clearly? No matter how good or bad your reviews are everyone gets the exact same merit based salary increase. Worst absence point system of any corporation I have ever seen. 2 points PER DAY for absences that are not pre-planned and approved. Meaning if you get sick and are in the hospital for 5 days with a doctors note you will still be placed on a final notice because you didn't request that week off more than 2 weeks in advance. Even if you have weeks of PTO saved up because you are normally dependable.

2
avatar
Acentra Health Response
1w
Thank you for sharing your feedback. We take concerns about employee well-being and the quality of care we provide to those we serve very seriously. Acentra Health is committed to supporting our employees while maintaining the high standards of care our members and clients expect. We appreciate you taking the time to share your perspective, and we will consider your comments as we continue to evaluate and improve the employee experience.
See reviews by: Helpful|Rating|Date|All