Org structure changes= priority changes, little support from directors, no direction for HR
Acrisure Response
1y
Hello, thank you for sharing your feedback. We appreciate you taking the time to highlight the areas where you feel we can improve and understand your concern regarding organizational changes. Your insights are invaluable in helping us reflect and grow as an organization, and we will share this feedback with the relevant channels.
An overwhelming amount of information they expect you to remember.
Management rarely takes escalated calls and expects you to resolve them.
You are supposed to post your questions on Teams and then wait for an answer, all while your customer is waiting, but you cannot put a customer on hold for more than 2 minutes. without checking in. You are expected to work on other tasks between calls and to complete quite a few each day. Supervisors will say they are there to help you, but rarely follow through. Upper management lies. Acrisure makes millions a year, but you will be greatly underpaid and overworked.