The Call Center is wonderful - Anonymous employee Activated Insights Employee Review

Great environment, supportive management team.

A lot of projects are taken at the same time, sometimes making it confusing to adapt.

- Supportive culture with approachable leadership and coworkers who genuinely want to help each other succeed. - Opportunities for internal growth and exposure to multiple departments and products. - Meaningful work helping healthcare organizations improve caregiver and client experiences. - Remote work flexibility and a mission-driven environment. - Strong emphasis on collaboration and recognition of employee contributions.

- Rapid growth and changing priorities can lead to shifting processes and unclear ownership at times. - Workloads can become heavy, especially in customer-facing roles managing large books of business. - Cross-functional processes and internal systems could be streamlined to improve efficiency and reduce delays. - Career advancement opportunities exist, but employees may desire clearer paths and more structured development. - Balancing KPIs with delivering a high-touch customer experience can sometimes be challenging.