1.0
14 Aug 2025
Former employee
Dallas, TX
Recommend
CEO approval
Business outlook
Pros
Some customers are pleasant to assist.
Cons
The targets for calls and case resolutions are so high they’re almost impossible to achieve, especially given the lack of proper tools. Missing those goals results in constant pressure from supervisors, even when the problems are outside your control. It creates a hostile, high-stress environment that burns people out fast.