No Voice - Recruiter Addison Group Employee Review

I feel compelled to provide a “heads up” to my fellow Recruiters in the industry considering an opportunity with Addison Group as I wouldn’t want this to happen to anyone else what had happened with me. Earlier this year, I was hired on with Addison Group as a full desk Recruiter working remotely in South Florida. During my interview process, I requested and was granted the information that I would have access to a tool that would allow me to email multiple candidates and/or clients from the internal ATS (applicant tracking system). Since day 1, I had requested help and a demonstration on how to do this properly. I was referred to a nice young lady in the training department. She informed me she would go over this with me in a couple days. She was quite busy with trainings and unfortunately didn’t have the time to show me how to properly use the tool. Weeks went by and after several reminders I was finally given the time to go over the tool. It was more complicated than She had thought and we ran out of time as the 30 minutes went by with no clear direction on how to use the tool. It was clear to both of us that She had actually never used the tool in this manner. As a 100% commission Recruiter, this tool was important to me and I stressed to her the importance of this tool and how it’s been weeks since I requested access to the tool. I had conducted some research on my own and found an alternative tool that would work and suggested that I would be using in its place in order to do the job I was hired to do. She let me know that this was not a top priority of hers. She also informed me that using other tools outside what she was familiar not count towards my KPI’s specific to phone calls. I informed her my phone calls are not part of my KPI’s and stressed again the importance of my access to this tool. We ended the call without scheduling a time to connect again. Two days later, I received a phone call from a VP telling me that I was let go. In shock I had asked why – the explication provided was in reference to my phone conversation with her two days prior. What was explained to me didn’t match up with what had happened and what was startling was this – Addison Group didn’t want to hear my side of the story – I was let go before anyone asked me what had happened. After I had provided my side of the story to the VP – he explained to me that his hands were tied and could not do anything. With all do respect to the industry and anyone considering an opportunity with this organization, proceed with caution, as you will not have a voice in some circumstances, like I did.