Poor communications between DDO and center manager. The "field calls" are not explained to a new hire and appear dangerous. Company places too much emphasis on collection calls as their only source of income from a negative customer base. I was brought in, unable to complete my training without persona distractions from the manager and was forced to listen to personal problems of this person for 10 hours a day. DDO was told that I was unable to learn the simple day-to-day operations when it appeared the manager was incompetant at training! Entire day was spent "worrying" about sales numbers and how to "outsmart" the upper management so they wouldn't see what was truly going on there. Frustrating and horrific way to manage people!
