A miserable workplace - Customer Service Representative Advance America Employee Review

2.0
14 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Coworkers are awesome and the location is great.

Cons

The collection calling is ridiculous besides making hundreds of calls a day you have customers coming in which makes it almost impossible to get through the calls and if not completed by the end of the day(fulltime) you are to stay over, so if you have children and/or your children have extra curricular activities you might as well cancel those plans. Over the past several months the company has implemented new policies and expanded the workload without any raises. Lastly make sure you get all the needed information as far as leave and short-term/long-term disability, because they will get over on you if they can. The company doesn't have your best interest in mind when it comes to paying you for your leave.

Explore other reviews about Advance America

5.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great training and leadership courses online. Easy job. Easy to promote if you put in the effort and not just go for a paycheck. Bonuses are a plus

Cons

You mostly work by your self. Some zoom meeting which makes it boring.

4.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work great people.

Cons

To many new items going out at the same time.

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