Don't waste your time!!!! - Account Executive Advanced Office Employee Review

The people are what make this company great. We’ve always believed that, and our four consecutive Top Workplace awards (based on anonymous employee surveys by a third party) confirm that. We also know we have things we can improve on, so we appreciate the feedback. If you have any specifics you would like to share that you think would help, please reach out to the friendly HR people. We would agree that an Account Executive has to be able to do a lot of things at the same time. Sales is a game of keeping multiple balls in the air. It’s not easy, but the rewards are good, and the work is meaningful if done well for customers. We do understand that this can be difficult for some, and we are continuing to look for ways to streamline and simplify in appropriate areas. We also agree that we expect results quickly. “Too fast” is maybe a subjective description since everyone has their own viewpoint. For example, when we hire an Account Executive, we invest a lot of time and money to hire, onboard, and train them. We purchase a laptop, a cell phone, and other materials needed to be successful. We invest countless hours of other employees’ time into the new team member to get them up and running. We start paying the new Account Executive’s salary from day one, and while it may be below some and above others’ pay in the industry, it’s still a large outlay the company makes before any results. And we are happy to do it. We know it’s an investment and it will take a little time for most Account Executives to get up to speed. That’s why we offer a ramped quota period, a comprehensive training agenda, and ongoing support from multiple key resources, including (but not limited to) management. We know that closed sales may not come right away for everyone. We do expect new Account Executives to be moving forward appropriately to ensure their success. They will need to be conducting the right prospecting activities, completing training courses, building a strong pipeline, and moving opportunities toward a close. Our mission statement reads, “We relentlessly care about getting it right, so that you can do what inspires you.” We are sorry that your experience wasn’t what either of us hoped it would be. It’s so important to get things right for our customers and for our employees. Your feedback (and the feedback we regularly gather from our current team members) will help us continue on our mission to get it right.