Pros
Decent pay with little experience required. Starting pay $11/hr, nights pay a little more. When overtime is available, you can make serious amounts of bank if they offer additional incentives. You might even see Supervisors taking calls during incentive OT! Voluntary time off during slow periods. Mostly positive environment, appreciating employees as "Superheroes". Lots of Comic fans/geeks/nerds/cosplayers to make friends with, even in upper management. Casual dress requirements (except on client visitation days, no jeans). Company hosts prize giveaways/fun events in attempts to keep employees happy during peak periods when tensions are high, mandatory OT is a thing, and people are starting to drop like flies.
Cons
***No cameras in the main call center area to record inappropriate actions of other employees/supervisors.*** Nobody calls roadside happy - ever. Your most lighthearted calls will likely be lockouts, but aside from the unicorn-rarity lovely customer - you can expect to endure verbal abuse from customers all day, every day. You may not disconnect, regardless of how belligerent they are being. If they hang up on you, you must call them back three times (so they can scream at you more) and leave a message if they don't answer. Mandatory overtime during Summer/Winter. You may be "voluntold" to train and become a dedicated Agent for a program that is not well managed (ie: AVIS Budget). Having to keep a close eye on your payroll to make sure that your pay is correct, especially during incentive overtime periods. It's freezing in the building year round. You are either "in" or you're "out" with the upper management cliques. Promotions are prioritized to the favored, not particularly to the best qualified candidates. (Not biased, but watched it happen to multitudes of coworkers).
